Support Center Supplies






These items are only for folks who have been directed here by our customer support team. At this moment in time, many of these items are not usually sold stand-alone and we only do so in special cases - for example "my dog ate my doll's wig" or "my cat attacked my Smart Doll and ate its arm."
Before buying these parts, you should probably put some money aside for the medical fees for your pet. If you have some money left over then contact our customer support team and explain the situation and supply photos where possible. They will give you the password to add items from this page to your cart. Please do not share the password.
Supplies are made available based on stock levels or the severity of the issues you are having.
For example, if your dog ate a Smart Doll hand, the hand may come out the other end in the poop so you may be able to wash and reuse it. Do note that undigested corn may be stuck inside the vinyl part.
Some of these items are only available in limited batches but we make them available when eaten by a pet.
Bodies will be shipped as a simplified kit like this but without head or wig. Tote bag not included. Includes Telescopic Stand. Sports Bra not included.
Before you pay
Check the method and total at checkout.
When it ships
Allow for processing time as well as the journey to you.
Standard Shipping: Handling (business days) 0–1; Transit (business days) 7–15.
Express Shipping: Handling (business days) 0–1; Transit (business days) 7–15.
View policyIf you need a refund
Keep your order number and contact the store to start.
Please contact us for the refund processing timeframe before returning an item.
View policyDelivery costs
Review the cost for your destination and chosen service.
Standard Shipping · United States: $0.00
Express Shipping · United States: $3.99
View policyReturning an item
Check the return conditions before sending anything back.
United States · Return window (days after delivery): 30. Return method: By mail. Return postage: Seller pays.
View policy